If you are having trouble reaching a point of “genuine interest” just remind yourself of this quote from Dale Carnegie. Both sides need to come to the table with a genuine interest in finding a solution to whatever the challenge might be. When thinking about successful conflict resolution in the workplace it is important to remember that having difficult discussions is much different than having an argument. Even if I had convinced him that he was wrong, his pride would have made it difficult for him to back down and give in.” “An argument would have begun to steam and boil and sputter – and you know how arguments end. You can’t because if you lose it, you lose it and if you win it, you lose it.” “When dealing with people, remember you are not dealing with creatures of logic, but with creatures bristling with prejudice and motivated by pride and vanity.” “If you argue and rankle and contradict, you may achieve a victory sometimes but it will be an empty victory because you will never get your opponent’s good will.”
But it takes character and self-control to be understanding and forgiving.” “Any fool can criticize, complain, and condemn-and most fools do. So listen patiently and with an open mind.” They won’t pay attention to you while they still have a lot of ideas of their own crying for expression. “If you disagree with them you may be tempted to interrupt. Avoid it as you would avoid rattlesnakes and earthquakes.”
“I have come to the conclusion that there is only one way under high heaven to get the best of an argument- and that is to avoid it. Let’s explore how we can better deal with conflict in the workplace through (quotes?) of founder Dale Carnegie. He provided us with numerous examples of how people wilt rather than bloom in an environment filled with conflict.
Dale Carnegie understood the difference between a discussion and an argument, especially when it comes to conflict resolution in the workplace.
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